SERVICENOW IMPACT · UX MATURITY · AI AGENTS
Shaping user-centred services
Redesigning enterprise adoption to bring UX into earlier decisions and strengthen the standards, ownership and governance behind sustainable services.
Designing the
foundations behind great
enterprise services.
I help international enterprises connect business needs with user-centred strategy and governance, reducing the risk of building the wrong services and making them easier to adopt
See selected work
ASK MY PORTFOLIO
organizations I've worked with
PORTFOLIO / SELECTED WORK
STRATEGY · SERVICES · SYSTEM THINKING
ING · BANKING TECHNOLOGY PLATFORM · EMPLOYEE EXPERIENCE· SUSTAINABILITY
Scaling sustainable technology reuse across ING
Connecting journeys, quality and governance across a global technology platform.
IVO RECHTSPRAAK · PUBLIC SERVICES · ACCESSIBILITY · GOVERNANCE
Bringing clarity to complex judicial services
Bringing legal accuracy, accessibility and end-to-end service clarity together.
ABOUT ME
My work is about minimizing the risk of building the wrong thing, and maximizing adoption of the right one.
Hi there! I'm Jos, a Service Designer, Design Lead and proud Frisian working across strategy, services and enterprise platforms. I tackle complex environments where journeys, teams, technology and ownership no longer fit together, making it difficult to see what actually needs to change.
I connect user needs with organisational structures, technology and decision-making to create shared direction across teams. This means solving the right problems earlier and building the foundations, governance and ways of working needed to improve services at scale.
