SERVICENOW IMPACT · UX MATURITY · AI AGENTS
Making enterprise services more user-centred.
Moving Service Design upstream, Strengthening the governance, ownership and service foundations behind better experiences, including AI Agents.
Designing the
foundations behind great
enterprise services.
I help enterprise organisations connect strategy, governance and user needs. Reducing the risk of building the wrong thing and creating the foundations for adoption.
See selected work
ASK MY PORTFOLIO
organisations I've worked with
PORTFOLIO / SELECTED WORK
STRATEGY · SERVICES · SYSTEM THINKING
BANKING TECHNOLOGY PLATFORM · EMPLOYEE EXPERIENCE· SUSTAINABILITY
Making technology easier to reuse.
Connecting journeys, quality and governance across a global technology platform.
PUBLIC SERVICES · ACCESSIBILITY · GOVERNANCE
Making judicial services easier to navigate.
Bringing legal accuracy, accessibility and end-to-end service clarity together.
ABOUT ME
My work is about minimizing the risk of building the wrong thing, and maximizing adoption of the right one.
I'm Jos, a Service Designer and Design Lead working across strategy, services and enterprise platforms. I like the messy part: understanding how people, technology, ownership and organisational decisions fit together. Turning that complexity into a direction teams can actually work from. I work best in complex service environments where journeys, teams, technology, ownership and governance have become disconnected.
I bring those elements back into a structurized system, turning complexity into clear direction, shared structures and user-centric foundations that organisations can build on.
- Designing professionally since 2014.
- Most at home in complex enterprise environments.
- Usually looking beyond the interface.
- Based in the Netherlands, working internationally.