UX/Service Design • Design Strategy • Design Lead
MY SELECTED WORKI connect design with business priorities, user needs and organisational governance to shape enterprise services that reduce delivery risk and improve adoption.
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organizations I've worked with
PORTFOLIO / SELECTED WORK
SERVICENOW IMPACT · SERVICE STRATEGY · ADOPTION · AI READINESS
Reshaping how IMPACT approaches enterprise engagements, bringing discovery, service ownership and governance into earlier decisions to reduce delivery risk and strengthen adoption.
ING · ENTERPRISE PLATFORMS · TECHNOLOGY REUSE · GOVERNANCE
Connecting employee journeys, platform strategy and governance to reduce duplication and improve the adoption of existing technology.
IVO RECHTSPRAAK · PUBLIC SERVICES · SERVICE DESIGN · PROCESS IMPROVEMENT
Simplifying complex legal processes and improving digital service journeys to make judicial services more accessible, understandable and efficient.
ABOUT ME
Hi there! I'm Jos, a Service Designer, Design Lead and proud Frisian. I work at the intersection of business strategy, user needs and organisational change, helping teams navigate complex enterprise environments where services, technology and responsibilities don't always align.
I bring people and perspectives together to challenge assumptions, uncover the problems behind the requests and turn complexity into shared direction. From service strategy to governance and ways of working, I focus on creating the conditions for meaningful, lasting improvements.
